Refund & Satisfaction Policy
At iptvcyprus (iptvcyprus.site), customer satisfaction and rock-solid streaming stability are at the heart of our service. We offer both a 24-Hour Free Trial prior to purchase and a transparent Refund Policy backed by our 24/7 technical support team.
1. Test First with Our 24-Hour Free Trial
We strongly encourage every new visitor in Cyprus to request our 24-Hour Free Trial on WhatsApp before purchasing a long-term package. This allows you to verify channel quality (Cytavision, Cablenet, Cosmote, Nova, Sky Sports), EPG accuracy, and 4K VOD playback directly on your own Smart TV and home ISP.
2. Eligibility for a Full or Pro-Rated Refund
We stand behind our subscriptions with a 30-Day Satisfaction Guarantee. You are eligible for a refund under the following conditions:
- Non-Delivery of Credentials: If you do not receive your activation logins within 24 hours of confirmed payment.
- Unresolvable Technical Incompatibility: If your subscription fails to function on a supported device/ISP and our 24/7 WhatsApp support engineers are unable to resolve the issue within 48 hours of your support ticket.
- Server Outage: In the rare event of a prolonged service interruption exceeding 72 consecutive hours attributable to our server infrastructure.
3. Mandatory Technical Troubleshooting Step
Over 98% of playback issues are caused by simple app configuration typos (such as a trailing space in the Xtream server URL or DNS caching on a router) and are fixed by our team in under 5 minutes. Before a refund can be processed, you must contact our support team via WhatsApp or Email and allow our technicians to assist with setup or switch your line to an alternate Mediterranean routing server.
4. Non-Refundable Situations
Refunds cannot be granted in the following cases:
- Account suspension resulting from violation of our Terms of Service (such as public restreaming or unauthorized multi-IP credential sharing on a 1-screen plan).
- Issues caused by an unstable local internet connection below 10 Mbps or hardware failure on the user’s television/device.
- Third-party player app licenses (e.g., paid store activations for third-party apps purchased independently by the user outside of our complimentary activation offer).
5. How to Request a Refund
To request a refund, simply message our support desk on WhatsApp or send an email to support@iptvcyprus.site with your order details and a brief description of the issue. Approved refunds are processed within 3 to 5 business days back to your original payment method.
Questions or Need Immediate Assistance?
Our Cyprus support desk is online 24/7 via WhatsApp and Email to assist with trials, setup, billing, or legal inquiries.